Returns and Exchange Policy – Modern Furniture | Home Decor

Overview

Our returns and exchange policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a return or exchange. To be eligible for a return, your item must be in the same condition that you received it. Several types of goods are exempt from being returned for example customized goods and gift cards cannot be returned.

We are committed to providing high-quality products to our valued customers. We do rigorous quality control for our products before shipping and delivery. While we do not offer refunds, we stand behind the quality of our products and offer replacements for items that are found to be faulty or defective.

Faulty Items

If you receive a faulty or defective item, please contact our customer support team within 14 days of receiving the product. Our customer support team can be reached through this email: hello@makerfuse.com. We will guide you through the return process and provide instructions for returning the item to us. Once we receive the returned item and confirm the defect, we will promptly provide a replacement at no additional cost to you.

Non-Faulty Returns

We do not accept returns for non-faulty items. Please carefully review the product descriptions, specifications, and sizing guides before making a purchase. If you have any questions or concerns about a product, our customer support team is here to assist you and provide any necessary information to help you make an informed decision. Our customer support team can be reached through this email hello@makerfuse.com.

Return Process

To initiate the return process for a faulty item, please contact our customer support team through the designated channels provided on our website or contact us directly.
Provide your order details and a clear description of the issue. Our team will guide you through the necessary steps and provide any additional information required.

To initiate return contact us via:

Phone numbers: +254717046033 | +254716237371
Email: hello@makerfuse.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@makerfuse.com and send your item to:

Stand Out Makerfuse
Vihiga Plaza
Gilgil Town
+254717046033/+254716237371
Att: Eve Maina

In the case of a faulty item, we will promptly provide a replacement after confirming the defect. If the original item is no longer available, we will offer a suitable alternative of similar value. Replacements will be shipped to you at no additional cost.

Exceptions

Please note that our return and refund policy is specific to faulty items. We do not accept returns or offer replacements for items that have been damaged due to misuse, neglect, or normal wear and tear. Additionally, personalized or customized items may not be eligible for return or replacement.

Shipping Returns

To return your product, you should mail your product to our physical address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.